Support coordination primarily focuses on individuals with complex needs, including those with disabilities, mental health challenges, or those experiencing crises. At ACF, our support coordinators are here to assist you with:
Support coordination is crucial to the National Disability Insurance Scheme (NDIS). It assists NDIS participants in establishing, understanding, implementing, navigating, and accessing the services and resources they require to achieve their goals and enhance their quality of life.
The process involves collaborating with NDIS participants, service providers, and community organisations to ensure participants receive essential support in healthcare, housing, education, employment, and social services. ACF Support Coordinators work alongside individuals, families, and communities to help them access resources and provide ongoing assistance with problem-solving and goal-setting.
Understanding participants situations, identifying their challenges, and leveraging their strengths.
Creating a tailored plan based on participants’ NDIS funding, support needs, and desired frequency of services.
Our goal is to provide comprehensive, tailored support to help you achieve your goals. From assessing your needs to connecting you with the right services and monitoring your progress, we’re here to ensure you receive the guidance and care you deserve.
involves understanding our participant’s situation by identifying their challenges and strengths.
Work with our participants to create a tailored plan that details their support needs, the level of support they prefer, and the frequency with which they wish to receive assistance from their NDIS funding. Our thorough support plans empower our NDIS participants to achieve their goals by addressing their needs.
By understanding their needs through individual assessments and support plans. We then refer them to suitable service providers and link them to appropriate services. Throughout this process, we strongly emphasise our participants’ rights to choice and control.
At ACF, we regularly check in with our participants to track their progress against the support and NDIS plans. If services are not working effectively, we can adjust the plan.
Support coordinators do not serve as advocates; however, our staff can offer a degree of advocacy to ensure that participants receive the services they are entitled to and request any necessary adjustments or improvements in those services.
At the Australian Care Foundation (ACF), we provide support coordination services under the National Disability Insurance Scheme (NDIS) and offer a multi-level approach to the Coordination of Support (COS). The NDIS designs these levels to accommodate the diverse needs of participants based on the complexity of their circumstances and the degree of support they require. The NDIS framework generally comprises three levels of support coordination, and ACF aligns its services with these levels.
Below is an overview of the levels of support coordination that ACF offers:
We provide three levels of support coordination tailored to participants’ unique circumstances:
is an entry-level service for individuals seeking help connecting with service providers and navigating the NDIS system. It is perfect for relatively independent individuals who need assistance getting started or finding appropriate services if they need support connecting with their local area coordinator.
Please get in touch with us on 1300 866 922 and speak to our friendly staff.
NDIS participants who require assistance in identifying and connecting with suitable services and support to manage their plans and goals with minimal independence
Support Coordination Level 2 takes a hands-on approach, guiding and assisting participants who need help managing and coordinating diverse supports and services. This level suits individuals with more complex needs requiring ongoing support to manage their services effectively.
to ensure smooth and effective delivery of your NDIS plan while connecting you to other community services such as healthcare, education, housing, therapy, and other specialised services.
regarding understanding your NDIS plan and navigation supports and implemented the participant’s NDIS plan as intended.
are provided on an ongoing basis to promptly address any issues that arise with service providers or the participant’s support to avoid service cancellations and cessations. This helps us prevent cases where our clients left without any support.
and understanding of the service system while helping them build confidence in managing their support. At ACF, our support coordinators can train clients on budgeting for their NDIS plan and services, creating and monitoring their NDIS portal, providing psychosocial education regarding their NDIS plan and its implementation, and establishing feedback and complaint pathways with NDIS-registered service providers, community services, and the NDIS Safeguards Commission.
to monitor progress and ensure services are being delivered as planned.
participants with diverse service needs, including those with moderate disabilities, mental health conditions, or other health concerns that require active management and coordination of their support.
Specialist Support Coordination represents
the most intensive and complex level of support coordination. It caters to individuals with highly complex needs, often involving multiple service providers and specialised supports. Participants needing specialist support coordination may encounter challenges such as mental health crises, severe disabilities, or complicated family and social situations that hinder the effective management of their NDIS plan.
many providers across multiple sectors (e.g., healthcare, social services, housing, education).
include managing problematic behaviours, navigating complex family dynamics, and helping participants access emergency or crisis services.
such as psychologists, behaviour specialists, or legal advisors, to ensure the participant’s plan is comprehensive and addresses all areas of need.
ensuring participants’ safety and well-being in high-risk situations or conflicts between service providers.
and active service delivery monitoring ensure that problems or issues are addressed quickly and effectively.
This program level is suitable for:
Participants with complex, high-risk needs who require intense coordination and intervention to manage their support and maintain their well-being, such as individuals with high needs in terms of disability, mental health, or crises.
By offering a tiered approach to support coordination, the Australian Care Foundation (ACF) provides a service customised to each individual’s unique needs. At ACF, we deliver multi-level support coordination to ensure personalised assistance for everyone based on their specific requirements. Participants can access the support that best suits their circumstances, whether they are just starting with the NDIS and require help linking to providers or are managing a complex situation that demands expert coordination and crisis intervention.
Furthermore, the ACF facilitates participants’ progression through the levels based on their evolving needs, providing flexibility in service delivery. Participants who begin with Support Connection may later progress to Support Coordination or Specialist Support Coordination if their needs grow more complex, ensuring they receive suitable support throughout various life stages and transitions.
This tiered approach allows ACF to offer personalised, responsive, and flexible services that ensure participants receive the support they need at every stage of their journey.
The Australian Care Foundation (ACF) plays a pivotal role in supporting individuals and families by providing personalised support coordination tailored to each participant’s unique circumstances. ACF has a comprehensive understanding of the challenges faced by individuals with disabilities and those in need of care and assistance, which allows them to offer a high level of participant-centred and empathetic service.
Here’s how ACF can assist participants in support coordination:
ACF support coordinators work closely with participants to assess their specific needs, preferences, and goals. They help participants identify key areas where they need support, whether for daily living, mental health, employment, or educational goals. The team at ACF is skilled at creating individualised plans that are realistic and achievable.
One of the most critical functions of support coordination is ensuring participants can access a wide range of services. ACF has a network of partners with service providers across various sectors, including health, housing, disability services, and mental health resources. This allows ACF coordinators to link participants to services best suited to their needs.
Beyond simply connecting participants to services, ACF empowers them to become more independent. It works with participants to build their capacity to manage their needs, increase their knowledge of available services, and navigate the system more confidently. This is particularly important for participants with complex needs who may need ongoing support to develop self-management skills.
ACF is committed to providing culturally sensitive and inclusive support. They understand the diversity within the Australian community and ensure that their services are adaptable to their participants’ cultural, linguistic, and social backgrounds. This approach helps to build trust and ensure that participants feel heard, understood, and respected.
Support coordination doesn’t stop once the initial services are set up. ACF conducts regular check-ins to ensure participants receive essential services and meet their goals. If any issues arise, ACF proactively tackles problems, advocates for necessary changes, and adjusts the support plan.
There are several reasons why individuals should choose the Australian Care Foundation (ACF) for support coordination:
ACF proudly presents a team of skilled professionals committed to providing high-quality support coordination. The team comprises social workers, case managers, and other allied health professionals who are experienced in addressing various complex needs. This guarantees that participants receive expert, personalised care.
ACF puts the participant at the heart of its support coordination approach. It recognises that every individual’s needs are unique and takes the time to design personalised support plans that align with participants’ goals and values. This participant-focused model ensures that participants receive services that genuinely meet their needs.
ACF is committed to supporting coordination holistically. They don’t just focus on one aspect of a participant’s life; instead, they consider the broader picture, taking into account emotional, psychological, social, and physical well-being. This ensures that participants receive comprehensive support that addresses all facets of their lives.
With a broad network of partners and service providers, ACF is well-positioned to connect participants with various resources. Whether it’s medical care, mental health support, housing services, or vocational training, ACF has established strong relationships within the community that allow it to provide access to high-quality services.
ACF is about providing services and empowering participants to live more independent and fulfilling lives. They focus on building participant capacity, teaching self-advocacy, and helping individuals develop the skills they need to manage their support services.
ACF strongly advocates for participants, ensuring their voices are heard in their support services and that they receive everything they are entitled to. Additionally, ACF ensures that its services are easily accessible, ensuring that people from all backgrounds and with various needs can receive the required support.
Australian Care Foundation (ACF) offers partnership opportunities to other NDIS service providers to provide support coordination services for their participants.
ACF’s experienced support coordinators are highly skilled at navigating complex care systems. We assist participants in identifying and accessing the services they need, from health care to housing, education, and employment. Our coordinators are trained to work with individuals facing various challenges and ensure they receive the most appropriate and effective services.
We understand that each participant is unique, and so are their needs. Our support coordination services are customisable to meet everyone’s specific requirements. Whether you seek short-term assistance or long-term care management, we can work with you to provide the right solutions.
ACF has a well-established network of trusted service providers across diverse sectors. This enables us to connect participants with a range of necessary services, ensuring continuity of care. Partnering with ACF means gaining access to this broad network, which will benefit your participants by providing holistic support.
At ACF, we prioritise individual well-being and autonomy. Our support coordinators work closely with participants to develop personalised care plans that align with their goals. This collaborative approach fosters independence and ensures that care plans are adaptable to each person’s evolving needs.
We offer opportunities for professional development and ongoing support for our partners’ support coordinator teams. This ensures that staff are continually updated on the sector’s best practices, policies, and emerging trends. We can also provide consultation and guidance to external support coordination teams when needed.
Partnering with the Australian Care Foundation (ACF) gives your organisation access to expert support coordination, flexible solutions, and a network of services that can help improve the lives of those you serve. Together, we can make a lasting impact.
For more information or to discuss a partnership opportunity, please
Call Us: 1300 866 922
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